Orders from private and commercial customers of fi-atelier.com are subject to these terms and conditions. Contracting party is “Fi”, Zwanenstraat 6, 6811 DD in Arnhem, The Netherlands in the following referred to as Fi and/or Fi-atelier. Conflicting conditions of the customer or conditions differing from those indicated in our terms and conditions are not valid for us. This applies even if we carry out deliveries without reservation in full knowledge of conflicting conditions of the customer.
RIGHT OF WITHDRAWAL, EXCHANGE
Changing the articles can within 14 days after delivery. Only new items in the original boxes will be accepted. The returning fee is totally at cost of the buyer. The withdrawal does not require any justification and has to be declared in writing (by mail or fax) or by return of the unused and packaged goods. To comply with this term, it is sufficient to dispatch the withdrawal or the goods in time to:
6811 DD Arnhem.
After Fi receives the goods and after consultation, the customer will receive a different item, or we will refund the purchase price to the customer. If you want to return something, please let us know beforehand by email, contact form or our Facebook page.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
GOVERNING LAW AND JURISDICTION
These terms and conditions are to be construed in accordance with the laws of The Netherlands and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Dutch courts.